This occurs when your password is mistakenly entered as your Security Key or Phrase. If this is happening to you, please log in and change your Security Key or Phrase immediately.
- Log in to eBranch
- Choose Preferences from the Profile menu
- Select Security Key
- Enter a new security key (not your password) and press Set Security Key
- Choose MFA Preferences from the Profile menu
- Select Change Phrase to edit the phrase seen on the screen after you submit your member number
- Enter a new phrase (not your password) and press Change Phrase