When attempting to log into eBranch, you may be presented with a Multi-Factor Authentication (MFA) question. These questions are chosen and answered when you first set up your eBranch login.

When presented with a question that you did not select upon your initial setup, you have most likely entered the incorrect user ID on the previous page. Go back to the previous page and re-enter your user ID.

If you are still having trouble logging in, you may choose “E-Mail” instead of “Questions” when logging in. Once logged in, you may reset your MFA questions. If this solution does not work, please call Member Services at (208) 884-0150.
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