We’re tightening security to protect your information.

As technology improves, so do the attempts by bad guys to see your private information. In recent news, some weaknesses have been revealed in the older encryption technologies used by our browsers to keep others from seeing our internet traffic. One of those technologies is known as TLS (Transport Layer Security). TLS 1.1 & 1.2 are still considered safe, but the older, TLS 1.0 is not. In order to avoid allowing someone to see your banking information, we aren’t going to allow our members to connect to NetBranch with TLS 1.0 any longer. Most browsers that have been released in recent years are capable of connecting to eBranch using TLS 1.1 or 1.2, but some will need to be set to allow the newer technology. If you are unable to connect to eBranch, please follow the directions below that correspond with your browser.

Enabling SSL Versions TLS 1.1 & TLS 1.2

Please select the browser that you are using to connect to eBranch:

Internet Explorer:

  1. Open Internet Explorer
  2. Click Alt T and select “Internet Options”.
  3. Select the “Advanced” tab.
  4. Scroll down to the “Security” section.
  5. Locate and check “Use TLS 1.1 and TLS 1.2”.
  6. Then, press the “OK” button.

Google Chrome:

  1. Open Google Chrome
  2. Click Alt F and select “Settings”.
  3. Scroll down and select “Show advanced settings…”
  4. Scroll down to the Network section and click on “Change proxy settings…”
  5. Select the “Advanced” tab.
  6. Scroll down to the “Security” section.
  7. Locate and check “Use TLS 1.1 and TLS 1.2”.
  8. Then, press the “OK” button.


  1. Open FireFox
  2. Type in “about:config” in the URL bar and press Enter
  3. Scroll down to “security.tls.version.max” and press enter
  4. Set the value to 3
  5. Then, press the “OK” button.


  1. Open Opera
  2. Click Ctrl+F12
  3. Click on “Security”
  4. Click on “Security Protocols…”
  5. Check on “Enable TLS 1.1 & TLS 1.2”
  6. Press the “OK” button.
  7. Then, press the “OK” button.


  1. There are no options for enabling SSL protocols. If you are using Safari version 7 or greater, TLS 1.1 & 1.2 are automatically enabled.

Refresh Your Browser Cache

After enabling TSL 1.1 & 1.2, you may still need to clear your browser’s cache in order to update your connection to eBranch. For detailed instructions for each browser, visit RefreshYourCache.com.

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