wellspoken

Technology upgrades are coming!

Here are some things to look forward to:

  • Streamlined systems that allow full membership and account views
  • Single eBanking login to access all your accounts and online services
  • Separate login IDs for each individual member
  • Improved user experience with an elegant design that works across all devices – desktop, tablet and mobile
  • Clear and concise receipts that can be received via email
  • Advanced features and flexible platform that will provide innovative banking services for your convenience

Important dates: Friday, March 10 @ 2:00 pm thru Monday, March 13 @ 9:00 am.
Branches, Online Banking, Mobile App and other services will be temporarily unavailable.

Technology Upgrade Weekend Timeline

  Friday, March 10 Saturday, March 11 Sunday, March 12 Monday, March 13
  Before 2pm After 2pm     Before 9am After 9am
Branches Normal Hours Closed for Technology Upgrade     Normal Hours
Contact Center Normal Hours Closed for Technology Upgrade     Normal Hours
Shared Branching Normal Hours Closed for Technology Upgrade     Available
 
eBanking Available Unavailable During Technology Upgrade     Available
Mobile Banking Available Unavailable During Technology Upgrade     Available
Telephone Banking Available Unavailable During Technology Upgrade     Available
 
Debit Cards Available
CapEd ATMs Available Unavailable During Technology Upgrade     Available
Walgreens & Costco ATMs Withdrawals available, other transactions limited
Credit Cards Available


Friday, March 10 at 2:00pm thru Monday, March 13 at 9:00am

Branch Offices and Shared Branching Closed Friday, March 10 at 2:00pm through 9:00am Monday, March 13
CapEd Contact Center With this upgrade the Contact Center will be available 24 hours daily starting on Monday, March 13 at 9:00am at 800-223-7283 or 208-884-0150. Web Live Chat is available M-F 8:30am-5:30pm and Saturdays 10am-3pm.
eBranch (online banking), Bill Pay, Mobile Banking, and Telephone Banking Closed on Friday, March 10 at 2:00pm to 9:00am Monday, March 13. Pre-scheduled Bill Pays will post.
CapEd ATM (Branch, Walgreens and Costco locations) CapEd Branch ATMs will be unavailable Friday, March 10 at 2:00pm through 9:00am Monday, March 13. CapEd ATMs inside of area Walgreens and Costco locations will be available for your use. Visit CapEd.com to see ATM locations.
CapEd Debit and Credit Cards Debit cards will work during the weekend for withdrawals and purchases with limited access to available funds. CapEd Credit Cards are not affected.
Account Balances Account Balances will reflect all transactions posted by 2:00pm on Friday, March 10. Updated balances will be available on Monday, March 13 at 9:00am

Monday, March 13 and later

Joint Members Using eBanking and Mobile Banking To view your account relationships, joint account holders will need to set up a separate Login ID for themselves. Joint account holders may set up a separate Login ID by clicking the New User link on www.CapEd.com and following the prompts.
eBanking For your security, when you login on or after March 13 for the first time, you’ll be prompted to reset your password, setup security questions and other profile information.
Bill Pay Access to existing Bill Pay will be available to the Primary Account holder’s eBanking login.
CapEd Mobile Banking App You’ll need to remove your CapEd Mobile App and then download the new version of the CapEd Mobile Banking App from the Apple Store or Google Play. Once downloaded you’ll follow the prompts upon using the App for the first time.
CapEd Contact Center To answer questions and help members, the Contact Center will be available 24 hours daily starting March 13. To reach the Contact Center please call 800-223-7283 or 208-884-0150. You can also live chat at CapEd.com M-F 8:30am-5:30pm and Saturdays 10am-3pm.
Telephone Banking On or after March 13, when logging in for the first time, you’ll need to reset your telephone banking login.
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